SOURCE reseller portal
SMART's reseller portal, SOURCE, had become bloated and unwieldy, with thousands of users trying to access thousands of online resources that were being added by disparate groups within the company. CSRs were having to field more calls as a result of dealers and distributors not being able to find timely, accurate information in the portal.
As Information Architect on the project, my role was to re-assess the structure of the portal, audit thousands of digital resources, identify outdated and irrelevant content, and redesign the interface. I worked directly with stakeholders across various departments to develop effective and scalable strategies for getting the right content in front of CSRs and clients.
Over the course of eight months, the entire content inventory was audited, IA was scrapped and rebuilt, a new site map was created, new content was added, and the portal was integrated with the SSO used by SMART's newly-built customer-facing portal, which was built on a Sitecore platform.
SOURCE sitemap was updated daily throughout the project lifecycle.
Wireframes were created in Illustrator.
I created an online style guide to help content editors that have limited HTML/CSS knowledge.
The updated SOURCE landing page needed to fit into the existing Sitecore templates, designed by Frog Design.
The previous order tracking screen was cluttered and difficult to interact with.
A redesigned order tracking screen
I illustrated custom icons for use in the SOURCE portal.
I created and maintained the sitemap and used it to help track progress. A new version was printed each day and hung where we could all see it.
